Privacy Policy Temposlot – How We Protect the Personal Data of Malaysian Members

1 Personal Information We Collect

Temposlot collects personal information from members through several channels — primarily during the registration process, platform usage and interactions with our support team. We only collect information that is genuinely necessary to provide a secure, efficient and responsible service.

Registration Information: When you register a Temposlot account, we collect your full name, email address, Malaysian phone number, your chosen username and an encrypted password. We may also request your date of birth for age verification purposes and to comply with the requirement that only individuals aged 18 and above are permitted to use this platform.

Identity Verification (KYC) Information: To process withdrawals exceeding certain limits, or when required to comply with Know Your Customer (KYC) procedures, Temposlot may request a copy of your MyKad or a valid identity document. These documents are stored in a secure environment and protected in accordance with financial industry standards.

Financial Transaction Data: We record all deposit and withdrawal transactions, including the payment method used — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and others — along with the amount, date and time, and transaction status. We do not store credit card numbers or full bank account details — only the information necessary to verify and process each transaction.

Technical & Usage Data: Temposlot automatically records certain technical information when you use our platform, including your IP address, browser type and version, operating system, device used, pages visited, time of visit and other technical log data. This information is used for security purposes, technical troubleshooting and improving the user experience.

2 How Temposlot Uses Your Data

Every piece of data collected by Temposlot has a clear and legitimate purpose. We do not collect data for its own sake — each item of information is actively used for purposes that benefit you as a member, or that support the overall security and integrity of the platform.

Account Management & Core Services: Your identity data is used to verify your identity, process logins securely, send important account notifications and enable our customer support team to assist you more effectively. Without this basic data, we are unable to deliver the Temposlot platform service safely.

Payment Processing: Financial data is used exclusively to process your deposits, verify withdrawals, prevent financial fraud and meet reporting obligations required under Malaysian law. Temposlot uses third-party payment systems that maintain their own privacy policies to protect your transaction data.

Security & Fraud Prevention: Technical data such as IP addresses and device information is used by Temposlot's security systems to detect suspicious activity, prevent unauthorised access, identify fraud attempts, and protect the overall integrity of the platform. This safeguards both you and all other members.

Responsible Gaming: Your gameplay data — including session frequency, session duration and betting patterns — is automatically analyzed by the Temposlot system to identify early signs of problem gambling. This allows us to offer the right support at the right time. This analysis is performed automatically and not by any individual person, unless human review becomes necessary.

• Sending important transactional emails such as registration confirmations, password resets and withdrawal notifications.
• Comply with legal obligations and regulations applicable in Malaysia.
• Improve platform design and functionality based on aggregated, anonymised member usage patterns.
• Sending promotional communications where you have given consent — you may unsubscribe at any time.
• Resolving disputes and enforcing Temposlot's Terms & Conditions where required.

3 Data Sharing with Third Parties

Temposlot does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share data with certain parties to keep the platform running properly or to meet our legal obligations.

Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, Temposlot is required to share certain transaction details with the relevant payment service providers. This data sharing is kept to the minimum necessary, and all providers are bound by strict confidentiality agreements.

Game Providers: Temposlot works with third-party game providers for slots, live casino, poker, and table games. To uphold game integrity and prevent fraud, certain game session data may be shared with the relevant providers. We only partner with providers that adhere to international data protection standards.

Malaysian Authorities: Temposlot will disclose personal data to Malaysian authorities — including law enforcement, financial regulators or the courts — when required by law, court order, or in the course of a legitimate criminal investigation. In such situations, we will notify you where we are permitted to do so.

4 Temposlot Data Security Measures

Data security is a core investment for Temposlot — not simply a compliance checkbox. We employ multiple layers of technical and procedural safeguards to ensure your personal data is consistently protected against unauthorised access, disclosure, or modification.

Data Encryption: All data transmitted between your browser and Temposlot's servers is encrypted using TLS 1.3 with AES-256 encryption — equivalent to the widely referenced 256-bit SSL. Data stored in our databases is also encrypted at both the file and database level, meaning that even in the event of physical server access, the data remains unreadable.

Access Control: Temposlot operates a strict Role-Based Access Control system. Each staff member has access only to the data required for their specific role — nothing more. All access to systems containing sensitive data is automatically logged and monitored by our security team.

24/7 Monitoring: Temposlot's security systems operate 24 hours a day, 7 days a week. An automated threat detection system monitors all platform activity and alerts the security team to any suspicious patterns — including multiple login attempts, activity from unrecognised locations, or unusual transaction patterns.

• Penetration testing is conducted periodically by independent parties to identify any potential vulnerabilities.
• All Temposlot staff who handle sensitive data undergo comprehensive information security training.
• Data backups are performed automatically and stored at a secure location separate from the primary system.
• A comprehensive security incident response plan is in place to ensure swift action in the event of any unexpected occurrence.

5 Cookies, Tracking & Similar Technologies

Temposlot uses cookies and similar tracking technologies to keep the platform running properly, enhance your experience, and understand how members use our services. This section explains the types of cookies we use and how you can manage them.

Cookies are small text files stored in your browser or on your device when you visit Temposlot. They allow the platform to remember your preferences, maintain your login session, and deliver a smoother, more personalised experience.

You can manage optional cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some areas of the Temposlot platform. For more information on managing cookies in your browser, refer to the help section of the browser you are using.

6 Your Rights as a Data Subject

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you as a data subject hold several legally protected rights regarding your personal data held by Temposlot. We are committed to respecting and facilitating these rights.

7 Cross-Border Data Transfers & Retention Periods

Temposlot operates primarily for the Malaysian market and stores the majority of its data within infrastructure located in the Asian region. However, some third-party service providers we work with may store or process data outside of Malaysia.

International Data Transfers: Where data needs to be transferred outside Malaysia — for example, to game providers based in Malta or Gibraltar, or to cloud infrastructure providers — Temposlot ensures such transfers are protected through data processing agreements that include safeguards equivalent to or exceeding Malaysian standards.

Data Retention Period: Temposlot retains personal data for as long as necessary for the purposes outlined in this policy, or as required by Malaysian law. Generally, financial records are kept for a minimum of 7 years in line with Malaysian financial regulatory requirements. Data belonging to inactive accounts will be deleted or anonymised after a specified period as stated in our Terms & Conditions.

• Login and account activity data: 2 years from the date of last activity.
• Financial transaction records: 7 years, in line with the Companies Act and Malaysia's AML requirements.
• Customer support communication logs: 3 years from the date of last interaction.
• KYC data (MyKad copy and others): 5 years after account closure.
• Technical data and security logs: 1 year, unless an active investigation requires longer retention.

8 Special Protection – Children Under 18

The Temposlot platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18. This is an absolute, non-negotiable policy.

Should Temposlot discover that personal data belonging to an individual under 18 years of age has been collected — whether inadvertently or through age misrepresentation — we will immediately take the following steps: terminate the account without delay, delete all personal data associated with that individual, return any remaining financial balance to the rightful party, and report the incident to the relevant authorities if required.

If you are a parent or guardian who believes your child under 18 has registered a Temposlot account or provided us with personal data, please contact us immediately at support@temposlot.best. We will respond promptly and take all necessary steps.

9 Contact Temposlot's Privacy Officer

Temposlot has appointed a Data Protection Officer responsible for ensuring compliance with the Malaysian Personal Data Protection Act 2010 and for handling all privacy-related enquiries and complaints from members.

How to Contact Us Regarding Privacy: For any enquiries, requests or complaints regarding this Temposlot Privacy Policy or the way we handle your personal data, you may reach us by email at support@temposlot.best with "Privacy Enquiry" in the subject line. You may also contact us via live chat within the Temposlot platform during our 24/7 operating hours.

Privacy Policy Amendments: Temposlot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other relevant circumstances. Significant amendments will be communicated to members via email or in-platform notification at least 14 days before they take effect. The "Updated" date at the top of this document always reflects the latest version in force.

Your continued use of the Temposlot platform after any Privacy Policy amendments take effect will be considered acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your information.